Pending: This status indicates the order is being processed and is about to enter the picking, packing, charging and shipping phases. The status after this would be "warehouse."
Waiting: This status appears if a �wait date� has been placed on the order line. This date appears under "last update" and is set by our fulfillment team based on the time when most of the items on the order are due to be on hand to ship. This is done so that the order can be shipped in as few shipments as possible. Items are estimated to ship within one business day of the wait date.
Backordered: An item goes into backordered status when it is not available in time to ship within 2-3 days from ordering, or by the wait date set by our fulfillment department.
Clearing: This status may indicate that there was an issue processing payment. You may contact us for more information - usually an email would have been sent informing you of the specific situation.
Review: An order goes into �review� so that order details can be verified more closely before being processed by our fulfillment team.
On Hold: This indicates line items that were put aside for customer service or verification purposes. For instance, we usually put international orders on hold as soon as the shipping fee and shipping policies have been agreed to. As it would be quite expensive to partial-ship an international order, the order is put on hold until all of the items are on hand to ship as one whole shipment.
Held to complete: This status indicates an item that is processed only when the final items on the order are about to be charged and shipped. This is usually reserved for coupons and promotional items.
Released: This refers to an order that was on hold or in review and has now been allowed to go through the back-end process of packing and shipping.
Warehouse: This status indicates a line item that was sufficiently on hand, charged successfully, and is in the process of shipping out. Unfortunately, we cannot honor requests for changes for items in this status.
Shipped: Item has left the building.
Returned: This status indicates an item that we received back from you, the customer, or from the shipping service, and processed as a return. Additional details would be emailed to you.
Pending Returned: This indicates an item that we are expecting to be returned, but we have not yet received the merchandise.
Cancelled: This refers to a line item that has been removed from the order. In most cases, the item would not have been charged unless it was cancelled right before the final shipping processes.
Voided invoice: This indicates an item that was cancelled while in the final shipping and charging processes. Often, this indicates an unexpected change, or special case, and you are welcome to contact us for more information.
