My Account FAQ |
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| I got an email asking for address confirmation, can I update my address though My Account? |
| My credit card was declined, can I change it in My Account? |
| My email has changed and I still want to receive promotional emails & coupons, will updating my email address in My Account update the mailing list? |
| I want to cancel my order, can I do this from My Account? |
| I want to change items on my order, can I do this from My Account? |
| I want to change my password, how can I do this? |
| Help! I lost my password, how can I get it back? |
| I know I ordered a certain item, but I cannot find it in my history. |
| I cannot access the "My Wishlist" feature, is it gone? |
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| I got an email asking for address confirmation, can I update my address though My Account? |
No, My Account does not change the information on existing orders, but if you would like to update your contact information with us for our future reference, any changes made will be communicated to SMARTbomb.com’s central database. |
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| My credit card was declined, can I change it in My Account? |
No. For your security the SMARTbomb.com My Account feature does not have credit card processing features; please call and speak to one of our friendly Customer Service Representatives between the hours of 8:30-4:30 EST for assistance with payment. |
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| My email has changed and I still want to receive promotional emails & coupons, will updating my email address in My Account update the mailing list? |
No. Mailing list contacts are kept in a separate database, please sign up for the email list again with your new email address to continue to receive promotional emails & coupons. |
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| I want to cancel my order, can I do this from My Account? |
No. My Account does not make changes to existing orders, please call or email SMARTbomb customer service to cancel your order. |
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| I want to change items on my order, can I do this from My Account? |
No. My Account does not make changes to existing orders, please call or email SMARTbomb customer service to cancel your order. |
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| I want to change my password, how can I do this? |
When you are logged in, click on "Update My Information." You can enter a new password here - make sure you write it down and store it in a safe place! |
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| Help! I lost my password, how can I get it back? |
Under the box where you can enter your email address and password to log in is a link that says "Retrieve My Password" - click this link and a box where you can enter your email address to have the password re-sent to you. You must enter the email address with which you registered your account or the system will not recognize it, and will not be able to send your password. |
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| I know I ordered a certain item, but I cannot find it in my history. |
You may have placed this order under a different name – our records of orders are sorted by name, so if you placed one order under "Jon Doe" and one under "Jonathan Doe", they would be separated in our database - please contact Customer Service for assistance with finding products. |
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| I cannot access the "My Wishlist" feature, is it gone? |
In the upgrade from having only wishlist capability to having a full account history, the data from "My Wishlist" was lost. However, My Account enables you to view the last two years of your order history, so the list of items you like and have ordered has not been lost. You can also contact Customer Service at 1-800-425-3115 for more assistance with previously ordered products. |
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