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RETURN POLICY
SHIPPING POLICY
About Us
SMARTbomb.com is different, but SMART
SMARTbomb is committed to supplying you with the products and information you need to keep yourself and your family healthy. We offer thousands of top brand products at unbeatable prices from dietary supplements to aromatherapy to personal care products, but that's not all.
CUSTOMER SERVICE We do not offer 24 hour customer service. Why? When choosing supplements we want you to make the SMARTchoice. Our in-house Customer Service Team has been trained by a number of the companies whose products we sell. This provides our customers with a service that cannot be achieved by farming out questions to a call center; it helps our customers choose the products that best suit their needs. Our Customer Service Team is available 8:30am-4:30pm, Monday-Friday. If you need help after these hours simply give us a call or shoot us an email and a team member will get right back to you.
EDUCATION
We recognize that education plays a key role in health and wellness. We want our customers to make informed decisions and purchases. At SMARTbomb.com you'll find heaps of information on each product as well as articles on a variety of subjects relating to health and wellness. Be sure to check out our Health Notes Section, Reading Room & Video Room.
FRESH SMART PHILOSOPHY At SMARTbomb.com we owe it to our customers to provide the highest quality products from the industry's leading manufacturers. In order to ensure you receive the most potent product available, we have opted not to keep an extensive amount of inventory on hand. This has it's benefits, as well as it's negative side.
The benefits When you order from SMARTbomb, you get a fresh bottle of vitamins that hasn't been sitting in a warehouse for an extended period of time. Over time vitamins do lose their potency. Unlike our competitors, we have not 'weeded-out' slower selling items and thus we offer over 18,000 as we believe that our customers should have the broadest selection available. It is unrealistic for us to keep over 18,000 products in stock all of the time without compromising the quality of the product. Every day we place orders with over 20 different vendors. This guarantees that whatever you may order, you are getting the freshest highest-potency supplements available.
The negative We do keep an inventory of better selling items, but the longest we want to inventory these items is a month. As a result, it may take a day or two longer to get certain items. While most of our orders do ship out within 48 hours, there a few companies that take a longer time to deliver to us.
WHAT'S WITH THE NAME?
Perhaps the craziest thing about SMARTbomb is our name!
Ten years ago, SMARTbomb started selling 'nootropics' or smart-drugs on the internet. These include products such as Ginkgo, DMAE, Amino Acids, B-Vitamins and other products that help to enhance memory.
As time went on we found our customers wanted a wider variety of nutritional products, so slowly over a period of time, we expanded our catalog.
After September 11th, we thought long and hard about changing our name. The president of SMARTbomb is from New York City and lives a few blocks from Ground Zero. After tons of feedback from customers, we decided to stick with it. Yes, the name is ridiculous. Yes, it has nothing to do with vitamins. But most people seem to like it.
Smartbomb.com
66 Morris Street
Morristown, NJ 07960 USA
Toll Free Phone Number
1-800-425-3115
Outside USA
1-973-538-1466
Fax Number
973-538-2855
For phone orders, please be prepared with all item codes for the items you are interested in ordering. These can be had by clicking on the hyperlinked name of the item and accessing the product description page. We appreciate your assistance, which will help us to fulfill your order
as quickly and as accurately as possible.
questions@smartbomb.com
Shipping Info
DOMESTIC GROUND SHIPPING
2nd DAY & NEXT DAY AIR DOMESTIC
PROCESSING TIME & FRESH SMART PHILOSOPHY
INTERNATIONAL & CANADIAN SHIPPING
SHIPPING F.A.Q.’s
DOMESTIC GROUND SHIPPING
48 Continental United States (excluding P.O. Boxes):
- FREE for orders over $100
- $6.00 for orders under $100
- Domestic Packages up to 3 lbs. generally ship USPS Priority Mail.
- Packages over 3 lbs. generally ship UPS Ground.
- Prefer a specific method of shipment? Please contact customer support for rates: 1800 425 3115
P.O. Boxes, Alaska, Hawaii, Puerto Rico & U.S. Territories:
- $7.99 for all ground shipping.
- Free shipping does not apply to these addresses.
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2nd DAY & NEXT DAY AIR DOMESTIC
50 States & Puerto Rico (Excluding P.O. Boxes):
- SMARTbomb.com offers discounted prices on 2nd Day & Next Day Air Shipments based on weight and destination.
- Next Day Air Saver is guaranteed overnight delivery to all 50 States (excluding Puerto Rico) by 5pm the next business day. This excludes P.O. Boxes.
- 2nd Day Air is guaranteed two-day delivery to all 50 states and Puerto Rico by the end of the second business day. This excludes P.O. Boxes.
P.O. Boxes, Alaska, Hawaii, Puerto Rico:
- 2nd Day Air Expedited is available for Alaska, Hawaii, and Puerto Rico.
- No Expedited shipping is available for P.O. Boxes, APO’s/or other Military Addresses at this time.
Free & Flat rate shipping do not apply to Next Day & 2nd Day Air Shipments.
Processing Time & Fresh SMART Philosophy:
- Please remember that it usually takes SMARTbomb 24-48 hours to process an order before it is shipped. Because of our Fresh Smart Philosophy some orders may take a little longer.
- If you choose an expedited shipping method, it will not speed up the time it takes to process an order—it will only speed up the time-in-transit.
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INTERNATIONAL & CANADIAN SHIPPING
SMARTbomb.com currently offers 3 methods of shipment for our Canadian and Overseas customers:
UPS Worldwide Express: Guaranteed one to three day delivery.
UPS Worldwide Expedited: Guaranteed two to five day delivery.
UPS Worldwide Saver: Guaranteed one to two day delivery.
All International and Canadian Orders are shipped via UPS based on weight and destination. Please note: since we do not ship international orders in partial shipments, your order will not ship until all items are in stock to ship the order as complete. As certain product lines take more fulfillment time than others, we will keep you informed through email with timely order status updates.
Before you place your order, please be aware of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your SMARTbomb.com orders imported to your country.
We cannot be held responsible or accountable for any costs that you incur in relation to the processing of your international order. If an international order is destroyed or seized, you will not receive a refund.
If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by SMARTbomb.com to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.
We indicate the contents of all international packages as “Food Supplements-Not for Resale.” We cannot write “gift” on any international packages.
In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.
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SHIPPING F.A.Q.’s
How long will my shipment take?
SMARTbomb.com usually processes orders within 24-48 hours. Because of our our Fresh Smart Philosophy some orders may take a little longer.
Once your order ships you can track it via our order status page.
Special delivery instructions?
- These should be entered in the "Street Address2" address field of the shipping address with asterisks.
- You may also email these to questions@smartbomb.com or contact us at 1-800-425-3115 and we will be happy to put them on file for you.
Shipping to a P.O. Box in the U.S.?
- Your order would ship USPS at a flat rate of $7.99. UPS cannot ship to P.O. boxes.
- Please choose the shipper appropriate to your shipping address so that we can process and ship your order quickly!
Business Address or Shipping to your workplace?
- Please make sure to include your company name or building name in your address.
- Don't forget to include important information like suite number, or floor number.
Military Addresses
Please note: packages sent to military addresses may be delayed by military mail handling.
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RETURN POLICY
If for any reason you are unhappy with any product you have purchased from SMARTbomb.com, you may return it for a refund (less shipping/handling and a 5% restocking fee).
Only one opened package of any product per order is eligible for return. All others of the same product must be in a manufacturers sealed container for refund. You are covered by this money back guarantee for a full 30 days from the date you receive your order.
Please e-mail or call our Customer Service Department at questions@smartbomb.com or (800) 425-3115 within 30 days of the shipment date to receive authorization and return instructions.
Please note that we can process returns and refunds only for items purchased from Smartbomb.com.
Privacy Statement for Smartbomb.com
Smartbomb.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.
Relationship to Yahoo!:
As a Yahoo! Store merchant, Smartbomb.com�s store is hosted on Yahoo! Orders are processed using Yahoo! Store's shopping cart. Yahoo! Store's servers capture IP address, browser type, and referring URL, which is transmitted by your browser.
In addition, certain personal and order information from registered Yahoo! users who access this store through Yahoo! Shopping may be provided to Yahoo!. This is disclosed to you during the checkout process. If you do not want Yahoo! to use this information, you can "sign-out" of Yahoo! before completing your order. Yahoo! may also use information from Yahoo! Store merchants in the aggregate.
Yahoo! Store uses cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will still be able to make purchases at our store but you will be limited in the number of items you can purchase at one time. In addition, Yahoo! Store provides tools for merchants, which utilize IP addresses, in order to enable us to see how customers shopped at our store.
Yahoo! Store uses secure servers to protect all of your personal information including your name, address and credit card information. As a Yahoo! Store, our Yahoo! Store enabled checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information.
This site contains links to other sites. Smartbomb.com is not responsible for the privacy practices or the content of such Web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers.
Users may opt-out of receiving future mailings by sending us an email stating so.
If you are uncomfortable providing your phone number, please enter 555-555-5555 in the phone number field.
Financial information that is collected is used to bill the user for products and services. All customer information received by Smartbomb.com is stored offline in a secure data environment.
We will not give, sell, rent, or loan any identifiable personal information to any third party.
Terms and Conditions (Disclaimers)
The content in the web sites linked to this Statement are intended only for residents of the United States and other jurisdictions where providing such information is lawful. All references to products or services apply in the United States only, no offer being made elsewhere. Others should contact us by our email link above to discuss special terms and conditions.
Access to and use of this site are subject to the following terms and conditions and all applicable laws. You may browse this site for personal entertainment and information. However, please do not distribute, modify, transmit or revise the contents of this site without our written permission. The contents of the sites which link to this Statement include copyright materials.
We make no warranties or representations about the accuracy or completeness of this site content or of the content of any site or sites linked to this site. Neither this web site nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content of this site or the content of any site or sites linked to this site.
Any communication or material you post or transmit to us over the Internet is, and will be treated as non-confidential and non-proprietary (except as provided in the Privacy Notice, below). By transmitting or posting any communication or material to these sites you agree that this web site or any of its affiliates may use your communication or material for any purpose, including reproduction, transmission, publication, broadcast and posting. We may not be able to respond to all messages posted to this site. Furthermore, do not post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violate any law. We will remove any such statements.
All names, logos and marks appearing in this site, except as otherwise noted, are trademarks (service marks) owned or used under license by us or our affiliates in the geographies where they market products and services bearing such trademarks. The use or misuse of these trademarks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited. By entering this site you agree to respect the trademark, copyright and other protected intellectual property posted on this site or sites connected to it.
Any Testimonials referred to in this web site were volunteered by the makers without an offer of compensation. The results referred to in Testimonials may not be typical and others' results may vary
Any third-party materials to which links on these sites point, or which may be accessible through these sites, are the sole responsibility of those posting such materials; this web site and its affiliates do not endorse or adopt any information or claims contained in such third party sites.
We do not offer products or services for the purpose of diagnosis, prescription for, treatment of, or claims to prevent, mitigate or cure any disease, medical or psychological condition. The statements made on these web sites have not been evaluated by the Food and Drug Administration or any other governmental authority, unless otherwise specifically noted. Consumers are cautioned to read all labels and follow all directions. Persons with disease or other medical conditions, such as pregnancy, should consult with the physician of their choice before purchasing products or services.
We do not discriminate on the basis of any unlawful categorization. We provide services and/or products privately, with recipient's informed consent only.
If you have any questions please email us or call us toll free at 1-800-425-3115.
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