Contact Us

About Us

My Account

Shopping Information

What happens if my product is on back-order?

Shipping Information

Other Frequently Asked Questions

Contact Us

Via Phone:

Toll Free: 1-800-425-3115
International: 973-538-1466

Customer service representatives are available between the hours of 8:30 am and 4:30 pm EST, Monday through Friday. When calling after business hours, please leave a voice-mail message and you should receive a response from us within 1-2 business days.

For phone orders, please be prepared with all item codes for the products you are interested in ordering. These can be acquired by clicking on the hyperlinked name of the item and accessing the product description page. We appreciate your assistance; this will help us to fulfill your order as quickly and as accurately as possible.

Via E-Mail:

questions@smartbomb.com

Via Live-Chat:

Click on the green box that says "Live Person" within the left navigation menu. Wait for an attendant to greet you and begin typing your messages in the provided field.

Via Fax:

973-538-2855

Via Standard Mail:

Smartbomb.com
66 Morris Street
Morristown, NJ 07960 USA

About Us

The Benefits:

When you order from SMARTbomb, you get a fresh bottle of vitamins that hasn't been sitting in a warehouse for an extended period of time. Over time vitamins do lose their potency. Unlike our competitors, we have not 'weeded-out' slower selling items and thus we offer over 18,000 products as we believe that our customers should have the broadest selection available. It is unrealistic for us to keep over 18,000 products in stock all of the time without compromising the quality of the product. Every day we place orders with over 20 different vendors. This guarantees that whatever you may order, you are getting the freshest, highest-potency supplements available.

The Negatives:

We do keep an inventory of better selling items, but the longest we want to inventory these items is a month. As a result, it may take a day or two longer to get certain items. While most of our orders do ship out within 48 hours, there a few companies that take a longer time to deliver to us.

Perhaps the craziest thing about SMARTbomb is our name!

Ten years ago, SMARTbomb started selling 'nootropics' or smart-drugs on the internet. These include products such as Ginkgo, DMAE, Amino Acids, B-Vitamins and other products that help to enhance memory.

As time went on, we found our customers wanted a wider variety of nutritional products, so slowly over a period of time we expanded our catalog.

After September 11th, we thought long and hard about changing our name. The president of SMARTbomb is from New York City and lives a few blocks from Ground Zero. After tons of feedback from our customers, we decided to stick with it. Yes, the name is ridiculous. Yes, it has nothing to do with vitamins, but most people seem to like it.

Updated 11/14/2006

This privacy statement covers the site www.SMARTbomb.com and pages hosted by our third party store provider. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.

If you have questions or concerns regarding this statement, you should contact questions@smartbomb.com.

MBS Nutrition, Inc., has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.

Relationship to Yahoo!:

As a Yahoo! Store merchant, Smartbomb.com’s store is hosted on Yahoo! Orders are processed using Yahoo! Store's shopping cart. Yahoo! Store's servers capture IP address, browser type, and referring URL, which is transmitted by your browser.

In addition, certain personal and order information from registered Yahoo! users who access this store through Yahoo! Shopping may be provided to Yahoo!. This is disclosed to you during the checkout process. If you do not want Yahoo! to use this information, you can "sign-out" of Yahoo! before completing your order. Yahoo! may also use information from Yahoo! Store merchants in the aggregate.

Also Yahoo! has an optional survey you can take. This is handled by Yahoo! with results being shared to MBS Nutrition, Inc.

Yahoo! Store uses cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will still be able to make purchases at our store but you will be limited in the number of items you can purchase at one time. In addition, Yahoo! Store provides tools for merchants, which utilize IP addresses, in order to enable us to see how customers shopped at our store. This enables us to track shopping trends of our customers without revealing personal information.

Yahoo! Store uses secure servers to protect all of your personal information including your name, address and credit card information. As a Yahoo! Store, our Yahoo! Store enabled checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information.

Please note that when entering Yahoo! Store, the opening page will still have the look and feel of the MBS Nutrition site, however, you are actually on a Yahoo! Web site.

This site contains links to other sites. MBS Nutrition is not responsible for the privacy practices or the content of such Web sites.

Our site may use other forms for customers to request information, products, and services. We collect visitor's contact information (like their e-mail address). Contact information from the form is used to follow up on orders and send requested information about our company to our prospective and existing customers.

Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. MBS Nutrition stores this information for the sole purpose of sending this one-time e-mail and tracking the success of our referral program.

Your friend may contact us at questions@smartbomb.com to request that we remove this information from our database.

Users may opt-out of receiving future mailings by sending us an e-mail stating so. This may be done by using the link provided at the bottom of our mailings or by e-mailing questions@smartbomb.com.

If you are uncomfortable providing your phone number, please enter 555-555-5555 in the phone number field.

Financial information that is collected is used to bill the user for products and services. All customer information received by MBS Nutrition is stored offline in a secure data environment.

We will not give, sell, rent, or loan any identifiable personal information to any third party, except as stated below:

Service Providers
We use other third parties to provide Live Help and other services on our site. When you sign up for these services, we will share only the information necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Once you have sent us your information, if there are any changes you may contact us via telephone at 1-800-425-3115 or via e-mail at question@smartbomb.com.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by e-mail, or by means of a notice on our home page.

If you have any questions please e-mail us or call us toll free at 1-800-425-3115.

MBS Nutrition, Inc. 66 Morris Street, Morristown, NJ 07960

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

If for any reason you are unhappy with any product you have purchased from SMARTbomb.com, you may return it for a refund (less shipping/handling and a 5% restocking fee).

Only one opened package of any product per order is eligible for return. All others of the same product must be in a manufacturers sealed container for refund. You are covered by this money back guarantee for a full 30 days from the date you receive your order.

Please e-mail or call our Customer Service Department at questions@smartbomb.com or 1-800-425-3115 within 30 days of the shipment date to receive authorization and return instructions.

Please note that we can process returns and refunds only for items purchased from Smartbomb.com.

My Account

No, My Account does not change the information on existing orders, but if you would like to update your contact information with us for our future reference, any changes made will be communicated to SMARTbomb.com’s central database.

No. For your security the SMARTbomb.com My Account feature does not have credit card processing features; please call and speak to one of our friendly Customer Service Representatives between the hours of 8:30-4:30 EST for assistance with payment.

No. Mailing list contacts are kept in a separate database, please sign up for the email list again with your new email address to continue to receive promotional emails & coupons.

No. My Account does not make changes to existing orders, please call or email SMARTbomb customer service to cancel your order.

No. My Account does not make changes to existing orders, please call or email SMARTbomb customer service to cancel your order.

When you are logged in, click on "Update My Information." You can enter a new password here - make sure you write it down and store it in a safe place!

Under the box where you can enter your email address and password to log in is a link that says "Retrieve My Password" - click this link and a box where you can enter your email address to have the password re-sent to you. You must enter the email address with which you registered your account or the system will not recognize it, and will not be able to send your password.

You may have placed this order under a different name – our records of orders are sorted by name, so if you placed one order under "Jon Doe" and one under "Jonathan Doe", they would be separated in our database - please contact Customer Service for assistance with finding products.

In the upgrade from having only wishlist capability to having a full account history, the data from "My Wishlist" was lost. However, My Account enables you to view the last two years of your order history, so the list of items you like and have ordered has not been lost. You can also contact Customer Service at 1-800-425-3115 for more assistance with previously ordered products.

Shopping Information

You may use our order status page for this purpose. Of course, we are happy to check status for you by phone, live-chat or e-mail.

• You will need to have your billing address, zip code and order number ready.
• To go to our order status page click here and follow the directions to check status.

When you place your order directly on our website or when you order from us through one of our affiliates such as Amazon.com, your order goes through a shopping portal into our order management platform and a confirmation number is generated from both.

First you will receive an order confirmation with reference number "Smartbomb-" -- currently starting with a "1" followed by 5 more digits. If you ordered with Amazon this would be a 17 digit number separated by dashes. There would be a dash after the first three, and between the next seven and last seven. This number can be used to reference your order with a live customer service representative.

However, if you want to check order status online, your order confirmation number -- currently beginning with "3" followed by 5 more digits -- is the one to use. This reference number would be sent to your e-mail address if you put one on file with us, or it would be provided by one of our customer service representatives. You may contact us to receive a copy of your order confirmation number if you find that you do not have it.

• Yahoo Store: "Smartbomb-1*****" Check status with customer service by phone, live chat or e-mail.
• Amazon: Amazon.com order #***-*******-******* Check status with customer service by phone, live chat or e-mail.
• Order Management Program: "3******" Check status online, in addition to phone, live chat, or e-mail.

We have listed some common causes for this problem:

• You do not have your e-mail address on file with us.
• Your e-mail address on file may contain a typo.
• Spam settings on your account are not allowing our e-mails to appear in your inbox.
• Final confirmation button was not pushed at check-out stage of ordering.

If your e-mail address was entered incorrectly, if you didn't put an address on file, or if your spam/junk mail settings are not letting our e-mails through, you may not be able to receive e-mail confirmations. If you are having difficulty accessing order status, or ordering online please contact us at questions@smartbomb.com or 1-800-425-3115 and we will be happy to help you. As far as keeping an e-mail address on file, we take the privacy of our customers very seriously and we only use addresses for sending confirmations and status information on your order.

We also offer a newsletter subscription for specials and coupons that you can choose to receive by clicking here. Please be assured that this would be according to your choice and completely separate from putting your e-mail address on file for the ordering process.

The problem of the shopping cart not saving your item information when you leave the page occurs if your internet browser is not accepting "cookies". You can change your security level to accept all cookies and this should fix the problem. If changing this security setting worries you, in some browsers you can choose to have your browser prompt you when a merchant site wants to send a "cookie" for you to be able to use the shopping function. You may also set it up so cookies are deleted whenever you close out of your browser program.

Changing the basic browser settings for accepting cookies for Internet Explorer and FireFox are covered in the instructions below for your convenience.

Internet Explorer 6.0:

• Go to "Tools" in upper menu bar.
• Select "Internet Options..." in the pull-down menu.
• Select "Privacy".
• Move the slider to change your settings to "accept all cookies".
• Click the "Apply" button and then "OK".

FireFox:

• Go to "Tools" in the menu bar.
• Select "Options" in the pull-down menu.
• Select "Privacy".
• Click "Cookies".
• Check the box for "Allow sites to set cookies".
• Click "OK" button.

For items that are out of stock for long term, a message in red appears at the top of the product description when you click the link for that item. This status is updated at least once a week. For items without any such warning, that have recently gone out of stock, we would update you at least once a week by way of e-mail on any changes in the availability of the products on your order. We communicate daily with our vendors regarding stock status to ensure that you have up to the moment stock status. Of course, we would be happy to check stock status for you if you call us at 1-800-425-3115, e-mail us at questions@smartbomb.com, or contact us by way of live chat on the homepage.

Should a product or products on your order go into back-order status, you will be notified via e-mail. This tends to occur due to the product being out of stock by the manufacturer. The most typical reason that happens is they ran out of raw materials to produce said product, so that creates a slight delay. We (and the manufacturers) try to avoid this situation as much as we can, and we try to be very clear about out fulfillment practices. If you desire further information about this, you can look at our Fresh Smart Philosophy description. Typically a product will not stay on back-order for more than 7-10 business days, but can absolutely come back into stock much quicker than that. We have a policy that if a product on your order is back-ordered for 4 weeks or more, we will cancel the product from your order. We do this because that is a very long time for you to wait for your supplement. If a situation arises where a product is expected to be out of stock long term, you’ll be notified and usually offered an equivalent recommendation. If you would like to keep the order active after 4 weeks, please notify customer service and we’ll be delighted to accommodate your request.

You can receive coupons from us every month by signing up for our newsletter by clicking here. All that is required is your name and a valid e-mail to receive notification of our specials and the discount coupon code for the month.

We understand that this can be a frustrating experience so we have described some common reasons that a coupon would be rejected at checkout.

• Coupon expired and is no longer valid.
• Coupon code as entered contains an error.
• Order total falls below minimum amount for that particular coupon.
• Order already contains another discount offer.

Most commonly this would happen if your shopping cart does not contain the item code for the product that the free vitamin coupon is meant to discount. Please click the link below to refer to the instruction page for more information.

Free Vitamin Offer Instructions

Another reason would be that your order already contains a discount coupon from our company. Discounts are not able to be combined for a single order.

Purchases will appear on your statement as SMARTbomb.com.

An authorization hold is a reservation for the total amount of your order placed on your account when you order with us. This hold becomes inactive ("falls off") when your order is charged and shipped, or when a period of a few days has passed. This period varies according to banking institution, but is usually between 1-5 business days. Customers sometimes mistake this for a charge as it appear on the statement separately from the eventual charge. The authorization hold is a standard practice of mail order companies for processing credit and debit card payments securely. Please be aware when ordering by debit card that funds in the amount of the hold will be unavailable for use for the duration of the hold. Of course, we want you to be as secure as possible about your investment in our service, so if you are confused about a transaction from our site on your statement, please contact us at 1-800-425-3115 or at questions@smartbomb.com and we will be happy to help you.

If you need to have an authorization hold released earlier than the standard time for any reason, you should contact us and your banking institution. They would then have us fax an authorization release form to them to have the hold removed.

For more information on authorization holds please click the link to view the wikipedia.org entry for authorization hold. We have found it to be one of the best definitions available on-line for this potentially confusing concept.

We ship an order in partial shipments if the majority of an order is ready to ship, and if the remaining part is likely to be delayed. We do not charge additional shipping for the partial shipments.

You are welcome to contact us to request that we partial-ship an order, or to hold and ship the whole order as one shipment. We can honor requests to make changes to your order up until the order goes into final "warehouse" status.

International orders are not partial-shipped and would be held until all items on the order were available to be shipped as one shipment.

Two common situations in which one of our customers might not recognize an amount on their statement is the authorization hold and an order that has been partial-shipped.

Authorization Hold

An authorization hold is a reservation for the total amount of your order put on your account when you place an order with us. A hold becomes inactive ("falls off") when your order is charged and shipped, or when a period of a few days has passed. This period, about 1-5 business days, varies according to banking institution. To have an authorization deactivated sooner than this, you should contact your banking institution, and they would take care of this after speaking with us. Unfortunately, we are not able to affect the hold once the card has been authorized, other than charging the card when your order ships. The authorization hold amount as it appears on an account statement can be confused for a charge, sometimes even by banking institution customer service representatives. The authorization hold is a standard practice of mail-order companies for securely processing payment.

Please be aware that if you are ordering by debit card, the amount of the hold will be unavailable for the duration of the hold. Also, sometimes the hold will "fall off" your account before your order has had a chance to be charged and shipped, making the funds in the amount of the hold available on your account again. This can cause confusion and possible over-drafting if you are relying solely on your online statement to keep track of your balance and start using the funds without realizing your order with us has not yet been charged.

Partial Shipments

Another situation is partial-shipped orders. Since items are only charged when they are about to ship, partial-shipped orders would be charged by the individual shipments as they ship. These transactions would appear in separate amounts on your statement. Of course, we want you to be as secure as possible about your investment in our service, so if you are confused about a transaction from our site on your statement, please contact us at 1-800-425-3115 or at questions@smartbomb.com.

For more information on authorization holds please click the link to view the wikipedia.org entry for authorization hold. We have found it to be one of the best definitions available on-line for this potentially confusing concept.

Shipping Information

We ship via USPS Priority Mail and UPS Ground. Packages weighing up to 3 lbs. or shipping to a P.O. box ship by way of USPS Priority Mail. Packages that are 3 lbs. and over ship UPS Ground. You may also indicate a preference for one of these carriers by including it in your shipping address with asterisks, or by contacting customer service at 1-800-425-3115 or questions@smartbomb.com.

Processing Time & Fresh SMART Philosophy:

We believe in our "Fresh Smart Philosophy". To unsure the best costumer service it may take up to 48 hours to process an order. We are dedicated in speeding up this process, so we offer expedited shipping so that time in transit is lessoned.

DOMESTIC GROUND SHIPPING

48 Continental United States (excluding P.O. Boxes):

• FREE for orders over $100.
• Flat rate of $6.00 for orders under $100.
• Domestic Packages up to 3 lbs. generally ship USPS Priority Mail.
• Packages over 3 lbs. generally ship UPS Ground.
• Prefer a specific method of shipment? Please contact customer service support for rates: 1-800-425-3115.

P.O. Boxes, Alaska, Hawaii, Puerto Rico & U.S. Territories:

• $7.99 for all ground shipping.
• Free shipping does not apply to these addresses.

SECOND DAY & NEXT DAY AIR DOMESTIC

IS GUARANTEED TO ALL 50 States & Puerto Rico (Excluding P.O. Boxes):

• SMARTbomb.com offers discounted prices on 2nd Day & Next Day Air Shipments based on weight and destination. PRICE IS DETERMINED AT CHECKOUT

INTERNATIONAL & CANADIAN SHIPPING

SMARTbomb.com currently offers 3 methods of shipment for our Canadian and Overseas customers:

1. UPS Worldwide Express: Guaranteed one to three day delivery.
2. UPS Worldwide Expedited: Guaranteed two to five day delivery.
3. UPS Worldwide Saver: Guaranteed one to two day delivery.

All International and Canadian Orders are shipped via UPS based on weight and destination.

Please note: International order ship as a whole order, as we believe in our fresh smart philosophy, fulfillment time may vary.

Important:

You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your SMARTbomb.com orders imported to your country.

If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by SMARTbomb.com to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.

We indicate the contents of all international packages as "Food Supplements - Not for Resale". We cannot write "gift" on any international packages.

In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.

We ship from historic Morristown, NJ. Our shipping address is included for your inconvenience.

MBS Nutrition, Inc.
66 Morris St.
Morristown, NJ 07960 USA

You may indicate a preference for one of our two carrier choices by including it in your shipping address and highlighting it with asterisks, or by contacting customer service at 1-800-425-3115 or questions@smartbomb.com.

For example:
John Doe
123 Mockingbird Lane
New York, NY 12345
* Ship USPS please *

Please note that we cannot ship UPS to a P.O. Box, and that USPS will not be able to deliver to your location if you do not have a mail receptacle at your address.

General Customer Service contact information for our two carriers is listed below.

UPS:

U.S. Customer Service: 1-800-742-5877
TTY/TDD: 1-800-833-0056
International Import/Export: 1-800-782-7892

USPS: Domestic Package Tracking

1-800-222-1811 (Monday through Friday from 7:30 am to 10:30 pm EST; Saturdays, Sundays and Holidays from 9:00 am to 8:00 pm EST)

TDD/TTY: 1-877-889-2457 (Monday through Friday from 7:30 am to 10:00 pm EST; Saturdays from 8:00 am to 8:00 pm EST; Sundays and Holidays from 9:00 am to 8:00 pm EST)

We know that a package "bouncing back" to us can be one of the most frustrating experiences for our customers when ordering online. To help prevent this from happening, we have provided some useful information so you can make sure your address is complete and appropriate to one of the shipping carriers we offer. Some common ways that an address would be incomplete or inappropriate for the carrier are listed below.

Incomplete address:

• Package is shipping to a business or private company and address as entered did not include building name.
• Apartment, building, or suite number was not included in address.

• Package was requested to ship by way of USPS and there is no mail receptacle at shipping location.
• Package was requested to ship by way of UPS to a P.O. box address.

• Visit ups.com and have your tracking number ready. And place the tracking number that begins with “1zx5x”
• Visit usps.com and click on locate a post office and have your tracking number starting in 9101 ready.

We use UPS for their excellent tracking functionality, competitive delivery times and customer service follow-up. USPS priority is often less expensive, but does not currently offer the tracking and follow-up to meet our standards of customer service. When our customers access the tracking information through UPS and are assured that their shipments are guided to their destination at every step of the way, they are more likely to choose our international service again and again.

Other Frequently Asked Questions

We are not certified health practitioners and so we are not qualified to recommend any of our products in order to treat specific health conditions. We cannot diagnose or prescribe for any health condition, nor can we advise or speculate on the effects of the interactions of supplements and medications with other health supplements or medications.

We offer the HealthNotes section of our library for information regarding health conditions and health products.